Returns and Refund Policy
Last updated: October 27, 2026
At Neriah Jewelry, we want you to feel comfortable and confident shopping with us.
This Returns and Refund Policy explains how returns, refunds, and our 30-day money-back guarantee work.
This policy applies to purchases made through neriah-jewelry.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, faulty, or incorrect
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Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Neriah Jewelry by email.
If your return is approved, we will provide the return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier, which may be located in China.
Return Shipping Costs
For change-of-mind returns, incorrect size selections, or items that are no longer wanted, the customer is responsible for the return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for return shipping to that address.
We recommend using a tracked shipping service. Neriah Jewelry cannot confirm or complete a return until the returned parcel has been received by the supplier or designated return location.
Tracking Required for Returns
For an approved return, the customer must provide valid return tracking details.
A refund can only be processed after the returned item has been received and confirmed by the supplier or designated return location.
If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund.
Condition of Returned Items
To be eligible for a return, the jewelry should be:
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Unworn
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Unused
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In its original condition
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Free from damage, scratches, or alterations
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Returned with its original packaging where possible
Items that show signs of wear, damage, perfume residue, cosmetic stains, discoloration caused by misuse, or alterations may not be accepted.
Items That May Not Be Eligible for Return
Some items may not be eligible for change-of-mind returns, including:
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Gift cards
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Final sale items, where clearly stated
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Personalized or custom-made jewelry, where clearly stated
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Earrings or other hygiene-sensitive items where applicable and clearly disclosed
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Items that have been worn, damaged, or altered
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Items returned without prior approval
These exclusions do not limit any rights customers may have under applicable consumer protection laws.
Faulty, Damaged, or Incorrect Items
If your jewelry arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos of the item and packaging.
We will review the issue and work with you on a suitable solution, which may include a replacement or refund depending on the circumstances.
If the item is confirmed to be defective, damaged upon arrival, or incorrect, we will not require you to pay return shipping costs for a return that we request.
Consumer Rights
Nothing in this policy excludes or limits any rights or remedies available to customers under applicable consumer protection laws.
Where required by law, customers may be entitled to a refund, replacement, or other appropriate remedy for defective or misrepresented products.
Refund Processing
Once your return has been received and inspected, we will notify you by email.
If your refund is approved, it will be processed back to your original payment method.
Please allow additional time for your bank, card provider, or payment provider to process the refund.
Exchanges
We may offer an exchange or another suitable solution depending on the situation and product availability.
Please contact us at:
We will review your request and let you know what options are available.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible.
Contact Us
For return, refund, or order-related questions, please contact us at:
Neriah Jewelry
Email: info@neriah-jewelry.com
Website: neriah-jewelry.com